Thanks to Eudonet®, our customer knowledge and follow-up have progressed on a wide front. Customer satisfaction has considerably improved and we have been able to identify and to satisfy new needs: for the satisfaction of all !
Your aims :
- Put your co-workers in a situation that can satisfy all your customers
- Help them find immediate and effective answers, to gain in expertise and to share good practices
- Maintain the same responsiveness in the communication channels your customers prefer: mail, fax, phone, web, e-mail …
- Maintain the same level of effective answers among your co-workers
- Surprise them with a personalized welcome
- Measure in real time the performance of your teams
- Go further, identify new needs and contribute to additional sales
- Outsource all or any of your assignments while keeping control
- Reduce your costs without decreasing the quality of your service
- Smoothly adapt your solutions to address new challenges
Eudonet® impacts on all levels of your customer service performance !
- Personalized welcome of the customer (coupling CTI, history reminder)
- Qualification, hierarchical organization and reporting of requests or incidents
- Management of requests, message queues, automatic assignment
- Automated generation of alerts to participants
- Knowledge base with search keywords, suggestions for solutions, response models
- Automatic routing of filings or on-line claims
- Automatic creation of " tickets hotline " from an e-mail box
- Overflow Management
- Monitoring response progress and resources consumed
- Thematic classification of applications, identification of repetitive incidents
- Measure and monitoring the level of service (reports, dashboards, satisfaction questionnaire ); quality key indicators / deadlines on participant axes, customers, products, time …
With Eudonet® you have all the assets in hand !
Large and systematic membership !
Available on all computers or devices (iPhone, Blackberry) anytime, anywhere, Eudonet® Interface 100%
web tracks Internet user habits. Immediate and intuitive handling.
Total flexibility !
In terms of configuration and customization, there is no need to call in specialists.
You can adapt it as much and as quickly as required. A Genuine application generator
, Eudonet® supplies the necessary tools to develop and enlarge your required solutions field.
All the sales features you require !
With more than 10 years of experience, we have grown with every new client. Every day thousands of users employ Eudonet. You benefit from the best practices.
Time-saving in implementation !
A web connection, no less,
no further need to invest in costly infrastructures or wait months before starting up. With Eudonet, you are up and running and quickly notice the positive effects.
A particularly attractive worldwide cost !
Available also in intranet
- A low cost admission ticket : no licence purchase, no material investment, lower implementation costs, no hidden costs,
- Greater visibility : a subscription package, free updates, infrastructures, security, maintenance,
- Assistance and support included : Much more than software, a global service.
for those who wish to exploit their own infrastructures.
Accompanying comfort : extra !
Beyond solutions, successful as they are, proximity, advice and service remain essential to
- Define objectives effectively
- Define the scope of solutions
- Keep the course
- Respect the calendar
- Increase user membership
All these aspects are decisive, often underestimated. The great majority of our customers have understood this well. They solicit us on these points and chose to go with a single partner, editor and integrator.
You have a project, for over 10 years we have contributed to the success of our clients…Meet with us ! Call us on 01 47 37 60 30